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Booking Help

For help with bookings, please contact our Website Administrator



To make a booking on the website you must log in first. See our login help page if you do not know how to do this.

If you would like other club members (not just other family members) to be able to add you to their bookings, click on the “MY PROFILE” link at the top-right of the page. Next, click where it says: “Allow non-family members to book for me:” and change it to yes.

Our system allows you to track the progress of payment and confirmation of your bookings. You can also see all bookings for yourself and your family.


Making a booking is a 3-step process:

To find the booking form, click on the navigation menu > “BOOKINGS” > “MAKE A BOOKING”

 


Basic Details:

On this page select the Date you will arrive, the number of nights you will be staying and the
number of people you are booking for.


Lodges & People

For each night select the lodge you wish to stay at. A small icon will appear on the right - either
a green tick if everything looks OK, or a red exclamation mark if there is a potential problem.
Hover your mouse over the icon to see what it indicates (e.g. lodge full, lodge not open).0

For each person you will need to select whether they are a family member, guest or another club
member before you can add a name.

If you have selected a family member or club member, when you start typing the name of the
person you should see a list of members' names that match. NOTE: the other club member
must have opted-in to allow other club members to book for them otherwise their name will not appear. When you see the correct member, please click their name in the list. If you do not click, they
will not be selected from the database and you will not be able to complete the booking.

For any guests please enter their name and age. This is required information as there is a
minimum age limit for lodges and discounts for children.


Payment

A table will appear showing the accommodation charges for each person on each night.

Please select your payment method from the drop down menu.

If you have account credit (e.g. early membership accommodation credit) you can use this for your payment.


If you decide to split your payment between account credit and direct debit, you will be asked to select how much for each - dont worry, the form will do some error checking when submitted.


Success!

After you submit the form successfully, you will be taken to a page with details on how to make
your payment. You will also be emailed this information.


Next Steps

The bookings officer now has to confirm your payment, and once this is done they can confirm
your bookings. If there are any problems with your booking (e.g. lodge is full, too young for lodge, lodge closed) you will contacted by the booking officer.


Viewing & Tracking your bookings

Your bookings are all listed on the “My Family” page (link at the top-right of every page).



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Last Updated: 7 October 2020


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